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CUSTOMER INFORMATION

GETTING STARTED

We have learned from years in the business that many of our customers are inexperienced in knowing how to navigate through the process of picking the right stone and the best colors for each location, knowing how to care for the different products, and almost everything else associated with natural stone. We are here to help you from start to finish. Our office will walk you through each step. In this part of the website are many helpful tools for you the customer.

1. Select your stone. If you are doing a kitchen you will likely need to go to one of our vendors (see WHERE TO SHOP). We also have some slabs at our shop. Most kitchens require two or more slabs. If this is a remodel and you already have floors and painted walls and cabinets, take a drawer, tile, and paint sample with you if possible so you can narrow down stone color selections. The vendors have hundreds of colors and it can be overwhelming, if you have an idea of what color and or material you are looking for ahead of time helps. MPNS has "remnants" at a reduced price from previous jobs that can be used for smaller sections like vanity tops.

2. Get an estimate/measurement from MPNS. If you have a blue print or accurate drawing of the project, get that to the office (physically or by fax or email). If not, contact our office to set up an apointment for someone to come take measurements of the desired areas. Once we have both color selections and measurements, our office will work up an estimate which will be emailed to you. Every line item is indicated on the estimate, not just one bottom line number. Of course an estimate is exactly that------the actual price of the job is known when the final stone selections are decided and an onsite templates are done by Michael Paul.

3. Pay deposit/ get on job list. We require a 50% depoist of the estimated amount to secure your spot on our calendar and to purchase slabs for your project. Once this is complete, the slab(s) will be delivered to us and we will hold your material at our shop until the job is ready.

If you are looking for other trusted companies to work with for any services related to your job, please ask! After installing on hundreds of cabinets and being on countless job sites, we have discovered not all companies care about quality. We have a good tile setter, cabinet shop, licensed plumber and a licensed electrician we can recommend. We are committed to helping you accomplish the best job possible!

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